Application Support Analyst 1 (Customer Service)

Responsibilities
Handle incoming customer support inquiries, performing troubleshooting using various resources and escalating issues to senior analysts as needed.
Coordinate with customers to determine functional requirements and provide technical solutions.
Analyze data to support proposed projects, business cases, and system requirements.
Coordinate with customers and/or technical staff to resolve issues with software applications.
Use accepted project management, application development, and documentation standards and processes.
Test, implement, document, and maintain software applications.
Work as a member of a team and provide support for applications.
Use formal development methodology to assure that risks to security and business process integrity are identified and mitigated.
Gather customer information and determine issues by analyzing symptoms and uncovering underlying problems.
Identify what the customer is trying to accomplish.