Application Support Analyst 2

Make Your MarkThe Application Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.You'll Get ToCoordinate with customer to determine functional requirements and determine technical solutions.Analyze data in support of proposed projects, business cases, and system requirements.Coordinate with customers and/or technical staff to resolve issues with software applications.Use accepted project management, application development and documentation standards and processes.Test, implement, document and maintain software applications.Work as a member of a team and provide support for applications.Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.Gather the customer's information and determine the customer's issue by analyzing the symptoms and ...