Application Support Analyst

Application Support Analyst

About the role
Provide Tier-3 application support and drive feature improvements through change control, requirements gathering, testing, and release management—working closely with stakeholders and development teams.

Key responsibilities

• Provide Tier-3 support and troubleshoot tool/application issues; guide IT staff and end users
• Gather requirements, liaise with stakeholders, and coordinate feature changes with development
• Support release lifecycle: testing, deployment, upgrades, and post-release feedback
• Maintain documentation such as user manuals, best practices, and communications materials
• Identify opportunities for process automation and implement solutions

Requirements

• Minimum 3 years relevant experience in IT support / feature improvement or similar
• Degree in IT / Computer Science (or related)
• Understanding of ITIL processes and strong...