Application Support Analyst DevOps

Role Purpose

Ensure the
stability, availability, and security
of SWIFT applications and infrastructure supporting Malaysia's
RENTAS (RTGS)
and cross‑border payment operations. This role is critical to maintaining uninterrupted national and international financial messaging services.

Key Responsibilities

• Operational Support
• Provide Level 1 & 2 support for SWIFT applications and integrations.
• Monitor system health, message flows, and connectivity.
• Perform daily checks and log reviews.
• Participate in 24/7 standby rotation for incident response.
• Maintenance & Updates
• Execute patching, upgrades, and configuration changes.
• Coordinate maintenance windows and validate outcomes.
• Work with cybersecurity and vendors on vulnerabilities.
• Incident & Problem Management
• Troubleshoot and resolve issues within SLA.
• Conduct root cause analysis and recommend preventiv...