Application Support Analyst

Role : Application Support Analyst (SWIFT)

Location : Kuala Lumpur

Payroll : Skill Quotient

Experience : 2-5 years

Duration: 1 year extendable contract

Job Description:

Qualifications Required:

• 2–5 years of experience in application or system support, preferably in banking or financial services.
• Hands-on experience with SWIFT, BNM systems, or interbank payment platforms is a strong advantage.
• Certifications such as ITIL Foundation, SWIFT Certified Specialist, or CompTIA Server+/Security+ are desirable.

Key Responsibilities

• Provide Level 1/2 application support for SWIFT and interbank payment systems, ensuring high availability and system stability.
• Monitor application health, transaction flows, and system alerts; proactively identify and resolve issues.
• Troubleshoot application, interface, and connectivity issues related to SWIFT messaging and payment processing.