Application Support Analyst

Overview

Our client, a premier worldwide group of independent financial service providers, is seeking an Application Support Analyst. This role is a key technical and business-oriented position within the IT Group, responsible for supporting global business units that serve elite hedge funds, private equity firms, and institutional banks. The ideal candidate will bridge the gap between technical infrastructure and business operations, ensuring high availability and performance of critical financial applications.

Key Responsibilities

Technical Support & Issue Resolution

• Incident Management: Administer and resolve complex support requests from global application users via the Service Desk ticketing system, ensuring adherence to Service Level Agreements (SLAs).
• Troubleshooting: Identify, solve, or escalate technical issues to senior technical groups or third-party soft...