Application Support Analyst

Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge us and further develop our skills in the same way that we challenge our customers to step up to the next level, helping them become even better in areas where they already excel.
What will you be doing as an Application Support Analyst?

• Execute day-to-day helpdesk operations (e.g. daily morning checks, status updates, daily day closure report and etc.)
• Logging tickets and tracking of tickets (IR/SR/CR) to ensure that they are resolved within stipulated SLA.
• Assist or perform the generation and reviewing of weekly/monthly/annually status report for client/management reporting.
• Perform basic analysis and troubleshooting of issues encountered by users, and escalate for higher level attention when required.
  

Do you have what it takes to become an Applicatio...