Application Support Analyst

Responsibilities

• The primary objective of the L2 Application Production Support role is to ensure the efficient operation and stability of applications, primarily on the Boomi platform, along with other enterprise application platforms.
• Provide timely issue resolution, managing production data migrations, and overseeing production database operations.
• Ensuring application uptime and system reliability through effective Operations & Availability Management.
• Managing Incident & Problem Resolution by diagnosing and resolving application-related issues promptly while identifying root causes and implementing long-term solutions.
• Overseeing Change & Service Request Management by assessing and implementing system changes with minimal disruption and efficiently handling user queries and requests.
• Leading Release & Deployment Management to coordinate seamless application updates and deployments.
• Capacity Management, moni...