Application Support Analyst

About Our Client

Canadian insurance company

Job Description

What You Will Do

• Provide Level 2 and Level 3 application and systems support for Roadside and Travel applications and their integration points
• Troubleshoot and resolve incidents through the ticketing system, ensuring timely and effective business support
• Support systems used for Travel bookings, reservations, fulfillment, and partner integrations, as well as Roadside service platforms
• Test, validate, and deploy enhancements, configuration changes, and fixes as requested by the business and vendors
• Create and update documentation for new and existing applications, processes, and support procedures
• Perform ongoing system maintenance and monitoring in adherence to service level agreements
• Collaborate with business users, IT teams, and external vendors to resolve issues and maintain integrations
• Work independentl...