Application Support Engineer (API, SQL & Log Analysis)

Work Setup: Hybrid (On-site for five to six weeks during their training at Sanctum, SM-North EDSA,QC then once-a-week after)

Schedule: 3pm - 12mn MNL | 10pm - 7am MNL (must be open to a shifting schedule)

Equipment: Company Provided

Start Date: ASAP

What does a day in the life of a Technical Support Engineer/Application Support Engineer look like?

• Engineers pull tickets independently and own cases end-to-end
• Interpret and communicate issues across all levels (end users to C-level)
• Replicate issues within the application
• Provide technical findings and feedback to Development, Systems Engineering, Implementation, and Senior Leadership
• Diagnose and troubleshoot technical issues reported by customers with a focus on providing accurate and timely solutions
• Develop and maintain a comprehensive understandin...