Application Support Engineer II

Location: Mexico City, MX

About the Team

This team is responsible for second level user support in a global landscape. The Application Support Engineer will take a lead in providing primary support to Swiss Re's Corporate Solutions business users, covering primarily (North America and Latin America or EMEA) as part of a team that supports a Global community. This position is to provide great service to our internal customers, by monitoring and managing applications globally, to maximize availability, to alert internal customers to outages, escalating service affecting issues as appropriate and to restore service as quickly as possible through own efforts, or through appropriate referral. You will have the opportunity to become a functional expert in the end-to-end process and system landscape of a commercial insurance company building a strong base of knowledge. The application landscape is dynamic and the support this team will provide will evolve over ti...