Application Support Engineer L2

Location: Cape Town
About Sedna
Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.
About the role
We are seeking a Application Support Engineer to join Sedna to help deliver on our promise of world-class support to our customers. In this hybrid work model, you will balance between L2 and L1 responsibilities based on the volume of L2 work. Your primary role will be to provide advanced technical support, troubleshoot complex issues, and ensure customer satisfaction.
This is a hybrid role working within our 8am - 4pm office hours (times are correct for both Cape Town and Athens)
Your responsibilities:
Here's a bi...