Application Support Engineer

1. Application Monitoring and Stability

• Monitor application health and performance through designated dashboards and platform tools.


• Ensure consistent uptime and proactively address potential issues.

2. Incident and Issue Resolution

• Respond to and resolve support tickets in ServiceNow.


• Troubleshoot access-related issues (networking, SSL, SSO).


• Monitor incident queues and escalate complex problems when needed.


• Collaborate with internal and external stakeholders to ensure timely ticket closure and high user satisfaction.

3. Vendor and Third-Party Collaboration

• Coordinate with software vendors and external support partners for advanced troubleshooting, escalations, and issue resolution.


• Lead or participate in joint investigations when required.

4. Change Management...