Job Description
Join us as an Application Support Engineer
Are you passionate about technology and problem-solving? We are looking for an Application Support Engineer to join our team, ensuring the seamless operation of critical post-trade applications. This position will be based in Porto and you will report to the Corporate Action Team Manager.
Your key responsibilities:
Application Support & Incident Management
Provide technical support for vendor platform applications (e.g., Megara Corporate Actions Platform for Euronext CSDs).
Integrate the Production schedule for application support (24/5 support – business hours onsite, on-call outside business hours).
Follow and enforce ITIL and ISO best practices.
Triage incidents related to post-trade applications and other ITCCA team responsibilities:
Analyse, manage, and resolve complex incidents...
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