Application Support Engineer

Application Support Engineer (Level I, II and III)

Seeking an Application Support Engineers to manage, operate, and support their critical applications. The role focuses on ensuring application availability, incident management, change implementation, and automation, with increasing responsibilities at higher levels.

Candidates will support Java-based applications running on Linux with SQL databases, following ITIL processes and best practices.

Responsibilities:

• Provide application support and manage operations of banking/payment applications.
• Monitor application performance and respond to incidents using tools like Splunk.
• Follow ITIL processes including Incident, Change, Problem, and Work Order management.
• Perform SQL queries (PostgreSQL / SQL) and Linux administration tasks.
• Assist in application deployments, maintenance, load balancing, and validation.
• Document processes, resolutions, and ope...