Application Support Engineer

Responsibilities

Hexagon Asset Lifecycle Intelligence is looking for a Software Consultant in Brazil.

In this role you will work through support queue tickets and provide solutions/workarounds for defects reported by clients. You will be working with our technical leadership for the support team to provide quality solutions that are well tested and still delivered in a timely manner in line with our SLA’s. In some cases, investigation of reported issues would need you to get on a screen share call with the client and investigate issues remotely, so your communication skills are essential for this role (both written and verbal).

This is not a traditional programmer type role, although it would suit someone with a strong technical skill set who is comfortable collaborating with customers to solve their problems.

• Responding to customer bug reports or from receipt to resolution (including updating tickets, responding to e-mails etc)
• I...