Application Support Engineer

About us

Your Contribution

Service & Support

• Manage incidents and changes via ITIL processes (ServiceNow).
• Provide 2nd-level support for key users and application users.
• Deploy bug fixes, configuration changes, and minor enhancements.
• Support rollout activities at new factories.
• Gather requirements and user feedback for consulting team.

Monitoring & Analysis

• Monitor applications and infrastructure using tools.
• Analyze performance data, identify bottlenecks, and recommend improvements.
• Create dashboards and KPI reports.

Maintenance & Administration

• Perform regular maintenance for OT applications.
• Maintain master data based on service requests.
• Manage Kubernetes deployments and scaling.
• Ensure compliance with IT/OT security standards.

Testing & Validation

• Conduct and coordi...