Application Support Engineer

The Application Support Engineer plays a crucial role in maintaining and supporting various business applications to ensure smooth operations and customer satisfaction. This role is based in Singapore and offers a hybrid work environment, providing opportunities for both remote and onsite support.

Key Responsibilities:

• Provide technical support services to institutional and retail customer base as well as partnered vendors, with a focus on APIs, network connectivity, and application support
• Investigate and precisely communicate application issue referencing appropriate logs to development teams
• Gather requirements from clients and write up specifications for features
• Maintain and deploy API documentation, accounting for relevant engineering changes for all APIs
• Assist Retail support teams with operational tools to help the overall Support service.
• Clearly articulate issues to customers in a way that instills confidence ...