Application Support Engineer

Responsibilities:

Incident & Application Support

• Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.
• Investigate application errors, system alerts, performance degradation, and integration issues.
• Restore services within agreed SLA/OLA timelines and ensure proper incident closure

Troubleshooting & Root Cause Analysis

• Perform in-depth troubleshooting using logs, metrics, and monitoring tools.
• Conduct root cause analysis (RCA) for recurring or high-impact incidents.
• Propose and implement corrective and preventive actions to reduce incident recurrence.

Collaboration & Escalation

• Work closely with L3 engineers, DevOps, and vendors to resolve complex technical issues.
• Provide clear technical findings, logs, and evidence when escalating issues.
• Participate in incident bridges,...