Application Support Engineer, Trilogy (Remote) - 60,000/year USD

Customer expectations are rising rapidly while the support sector grapples with mounting complexity. Today's customers demand AI-driven, real-time answers, yet most companies remain stuck in pilot mode, unable to convert AI into tangible results. The bar is about to rise even further. Agentic systems are forecast to autonomously handle the majority of routine issues by 2029, creating a critical divide between what customers will expect and what most organizations deliver today.
Our approach bridges that divide with a distinct framework: AI-enhanced cyborg agents who combine sophisticated troubleshooting expertise with product knowledge and agentic AI capabilities. In this position, you refine, repair, and mentor the tools themselves. Each solution you implement strengthens our automation layer, every root cause investigation transforms into a repeatable framework, and every outlier you decode enhances the system for thousands of future customers. This is the intersection of advanced...