Application Support Engineer, Trilogy (Remote) - 60,000/year USD

Customer expectations in support have reached new heights while the industry struggles with mounting complexity. Today's customers demand AI-driven, immediate resolutions, yet most companies remain stuck in pilot phases, unable to convert AI potential into measurable results. The challenge is intensifying. Industry projections suggest that by 2029, agentic systems will autonomously handle the majority of routine issues, creating a widening chasm between what customers expect and what organizations currently deliver.
Our approach bridges this divide through a hybrid model: AI-enhanced cyborg agents who combine sophisticated troubleshooting expertise with product knowledge and agentic AI capabilities. In this position, you will train, refine, and mentor the tools themselves. Each resolution you engineer strengthens our automation framework, every root cause investigation becomes a repeatable pattern, and each edge case you decode enhances system intelligence for thousands of future cu...