Application Support Engineer, Trilogy (Remote) - 60,000/year USD

Customer expectations are rising while the support industry struggles with mounting complexity. Today's customers demand AI-driven, immediate resolutions, but most companies remain stuck in pilot phases, unable to convert AI into meaningful results. The challenge intensifies as projections indicate that by 2029, agentic systems will independently handle the majority of routine issues—creating a widening chasm between what customers expect and what most organizations currently deliver.
Our approach bridges this divide through a distinct model: AI-enhanced cyborg agents who combine sophisticated troubleshooting expertise with product knowledge and agentic AI capabilities. In this position, you will train, refine, and mentor the tools. Each resolution you deliver strengthens our automation framework, every root cause investigation becomes a repeatable pattern, and every complex scenario you decode enhances the system for thousands of future customers. This is the intersection where exp...