Application Support Lead– Oracle Systems

Job Description

We are seeking a Application Support Lead to lead and enhance our global application support services, with a focus on Oracle EBS R12 and Oracle Fusion Cloud. This role is based in Bogotá, Colombia , and plays a strategic part in ensuring service excellence across multiple time zones.

As a key member of the IT Corporate team, you will partner with business and functional leaders to drive system improvements, manage escalations, and oversee service delivery. You will lead a team of support analysts, manage vendor relationships, and ensure compliance with SLAs while promoting continuous improvement and innovation.

Key Responsibilities

• Lead, mentor, and develop a team of Application Support Analysts.
• Set performance goals and conduct regular evaluations.
• Ensure timely resolution of escalated issues.

• Oversee daily support operations and ensure SLA adherence.
• Manage extern...