Application Support Lead

Job Summary To ensure smooth functioning of enterprise IT applications by providing effective support, resolving user issues, and maintaining system performance. The role also contributes to application enhancements and supports business processes within the paper manufacturing environment. Key Responsibilities: Application Support & Issue Resolution Provide first and second-level support for SAP modules and other enterprise applications Troubleshoot and resolve user-reported issues to minimize downtime Escalate complex issues to development teams or external vendors AI Data Modeling & Mining Support data preparation and AI-driven modeling initiatives Analyze data to derive actionable insights for automation and decision-making Drive proactive improvements in key business processes System Maintenance Monitor application performance to ensure system stability and reliability Perform routine maintenance including updates, patches, and backups Ensure adherence to IT policies, standards, a...