Application Support Manager

Application Support Manager
Central, Singapore
12‑month contract, renewable
We are seeking an experienced Application Support Manager to oversee the end‑to‑end support and maintenance of enterprise business applications. This role ensures reliable operations, timely incident resolution, effective problem management, and continuous improvement of support processes. You will lead a cross‑functional support team, drive stakeholder communication, and partner with delivery and development teams to maintain system stability and performance.
Key Responsibilities
Lead day‑to‑day application support operations (incident, service request, problem, and change management).
Monitor service performance against SLAs/OLAs and ensure service continuity.
Oversee ticket queues, prioritisation, and escalation management.
Drive root cause analysis (RCA) and long‑term fixes for recurring issues.
Manage and mentor support analysts, ensuring team capability and coverage.
Conti...