Application Support

Requirements
Description and Requirements
Responsibilities:

• Monitor and action SCOM Alerts for TV2
• Monitor and action Splunk Dashboards for TV3/TV2 monitoring and quires
• Monitor and action CVOC/IQ probes
• Monitor and action OSC email box as needed
• Monitor and action Lynx/Remedy queues if time sensitive
• Transfer and monitor 24x7 Toll Free OSC phone line
• Escalate issues to TS Dev/OPS T4 teams as needed
• Take Inbound or Escalate issues to Vendors Service Centers/NOCs teams as needed
• Escalate issues to Leadership/TELUS Event Management teams as needed
• Follow Incident Management processes
• Document and communicate incident timelines/provide follow-up information as needed
• Provide after hours Tokens to TELUS Vendors as needed

Required Skills:

• Proficient in Optik TV/TV2 and architecture/infrastructure (MediaRoom)
• Proficient in Pik TV/TV3 and a...