Application Support Specialist

Job Description:

Job Overview   ● DHL IT is looking for someone to ensure maximum availability and minimal disruption  to business continuity in order to meet all agreed targets, SLA's, and metrics as part of a  team. This entails someone who is a team player that is able to proactively look for  continuous improvement ideas and provide guidance.    
What are your responsibilities?   ● You will need to provide application support and deployment services to the users within  DHL, enables the required processes needed for the business to be successful.  ● Develop knowledge and maintain technical specialism of current developments to provide  advice and identify opportunities within the organization and partners.   ● Perform proper problem management with the aim of eliminating recurrence issues.   ● You will need to ensure that all tickets are managed and resolved within the agreed target  resolution times (TRT) and also ensures that all incidents dealt with ...