Application Support Specialist (Kuala Lumpur)

Application Support Specialist

Location Kuala Lumpur, Malaysia (On-site)
Team Professional Services

Why This Job Is Exciting

You’ll support Innovatrics’ biometric software running in production environments for a long-term partner project in Kuala Lumpur. You’ll be the first technical point of contact for incidents and requests, working with a structured support process and backing from HQ Bratislava & APAC team.

In your first month, you’ll

• Learn the supported solution, customer context, and how our L1/L2/L3 support model works
• Shadow ticket handling, environment checks, and incident troubleshooting in real production setups
• Get onboarded into our tooling and documentation (Freshdesk, Jira, Confluence, monitoring/log platforms)

As you settle into the role, you’ll

• Own customer tickets end-to-end: triage, investigation, updates, and resolut...