Application Support Specialist

Job Description
What you can expect
Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.
Assist users with matters related to business applications and IT systems.
Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.
Log, escalate, and follow through on all support requests and incidents until closure.
Identify operational gaps and contribute ideas for continuous improvement in IT service management.
Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.
Support training initiatives by providing input on user training needs and conducting knowledge-sharing sessions.
Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.
Maintain and update internal knowledge base documentation for IT support and end-user references.
Take ownership of assigned projects, en...