Application Support Specialist (SaaS)

Are you ready to be the first point of contact for our valued South American customers, providing exceptional customer service and support for our industry-leading S3 Passenger platform? As a Support Engineer, you'll dive into a high-impact, high-urgency environment, resolving customer incidents and questions with your strong analytical skills and unwavering focus. If you thrive on multitasking and staying composed under pressure, this role is for you!

• Act as the primary contact for South American customers using S3 Passenger, our SaaS platform for inventory management and reservations in the rail and bus intercity markets.
• Manage and resolve customer incidents and questions reported through various channels (Slack, JIRA, email) within agreed service level agreements.
• Proactively stay informed about S3 Passenger developments to provide the most accurate and up-to-date support.
• Utilize available tools and collab...