Application Support Specialist (Santiago De Querétaro)

Application Support SpecialistWe're RELEX Solutions, a fast‐growing company that helps retailers and consumer brands optimize their planning and operations through smart, data‐driven technology.ResponsibilitiesProviding software support for global customers facing issues in their production environmentsMaintaining SaaS services, including setting up, refreshing, and upgrading RELEX software environmentsAssisting with the writing and maintenance of a technical knowledge base, troubleshooting processes, and other best practicesMentoring and educating agents providing first‐tier supportQualificationsExcellent communication skills in English, both verbal and writtenBachelor's degree or 1-2 years of experience in Information Systems Technology, Computer Science, or a similar fieldBasic skills in Linux/UnixKnowledge of databases and version control systemsEffective troubleshooting and diagnostics skillsExperience with ticketing systems such as Jira, ServiceNow, etc.Preferred Qualification...