Rh
Posted:
March 03, 2026
Location:
Subang Jaya, Selangor, Malaysia
Job Description
- Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.
- Assist users with matters related to business applications and IT systems.
- Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.
- Log, elevate, and follow through on all support requests and incidents until closure.
- Identify operational gaps and contribute ideas for continuous improvement in IT service management.
- Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.
- Support training initiatives by providing input on user training needs and conducting knowledge‑sharing sessions.
- Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.
- Maintain and update internal knowledge base documentation for IT support.
- Take ownership of assigned projec...
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Subang Jaya, Malaysia
Posted:
March 03, 2026
Deadline:
April 12, 2026