Application Support

Key duties/ responsibilities

• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain network & security device operating systems, application software, and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes
• Maintain security, backup and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Redirect unresolved issues to the next level of support personnel
• Keep record of problems and customers solution
• Follow-up with customers
• Reporting base on projects

Job Requirements