Application Technical Specialist I

Our Client, a Retail Pharmacy company, is looking for an Application Technical Specialist I for their Smithfield, RI location. Responsibilities:

+ Involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)

+ Calls will be received through a queue and out-bound calls could be required.

+ As calls are handled a tracking application will be updated and system validations will be made.

+ Need to handle multiple technical rollout projects simultaneously.

+ These projects at times could get implemented in the stores during the evenings, nights, and in different time zones.

+ Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.

Requirements:

...