Applications Management Lead (Senior Manager)

The Applications Management Leader serves as the primary custodian of the enterprise application portfolio, ensuring its overall health, performance, security, and strategic evolution across all business domains. This critical role bridges the gap between IT capability and business value—maintaining high system reliability for current operations while building the roadmap for future capabilities.

Key Responsibilities

1. Application Operations & Incident Management

• Core Accountability: Maintain operational health, availability, and performance of the enterprise application portfolio (Finance, Supply Chain, Manufacturing, HR, and Sales & Distribution).
• Critical Incidents: Lead end-to-end coordination for P1/P2 critical incidents from initial detection through to resolution and post-incident reviews.
• Problem Solving: Conduct structured root cause analy...