Appointment Booking and Customer Care Executive

Organization: Smiles Institute of Gastroenterology

Experience Required: 3+ Years

Department: Patient Services / Customer Care

Location: Mathikere, Bengaluru

The Appointment Booking & Customer Care Executive will be responsible for managing inbound and outbound patient calls, appointment scheduling, patient relationship management, follow-ups, and ensuring a seamless patient experience across all Smiles centers.

• Handle incoming calls for appointments, inquiries, and patient support.
• Schedule, reschedule, and cancel appointments efficiently.
• Coordinate doctor schedules and optimize appointment slots.
• Maintain accurate appointment records in the hospital management system.

• Conduct appointment confirmation calls.
• Follow up on missed appointments and no-shows.
• Reach o...