Appointment Center Service Representative

Job Summary:


This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages and providing general information.

Essential Responsibilities:


+ Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

+ Operates in a high volume, high structured Appointment Center environment by constantly responding to incoming calls.

+ Works in a personal computer environment with multiple departments.

+ Uses guidelines and protocols for multiple departments to best meet member needs.

+ Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then makes appointment utilizing appropriate guidelines.

+ Prioritizes member needs and offers alternatives to members when appropriate.

+ Utilizes superior cu...