AR Follow-Up - Medical Billing (Voice Process)

Roles & Responsibilities

• Manage Accounts Receivable for US healthcare providers (physicians/hospitals).
• Handle denials, rejections, and LOA issues; correct and resubmit claims.
• Follow up with insurance companies via calls and document actions.
• Track outstanding balances and ensure timely collections.
• Maintain accurate billing notes, production logs, and status reports.
• Meet daily/monthly collection and productivity targets.
• Ensure quality standards and compliance with company policies.
• Identify issues and escalate to the supervisor when needed.
• Perform timely follow-ups on pending claims.
• Adhere to client requirements and project specifications.