Arabic Bilingual Customer Service Officer - Visa Application Centre - Ottawa (6 months contract)

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring a Submission Officer in our Visa Application Center in Ottawa . The office will specialize in supporting the end-to-end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.

Written & verbal communication skills in Arabic is preferred. Travel would be part of this role.

Submission Officer

Role and Responsibilities

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
• Ensure all administration and logistics of passport ...