Ariva Customer Care Agent Position

Drive customer satisfaction as an Ariva Customer Care Agent in Montreal (Lachine) or Quebec City. This full-time opportunity emphasizes prompt order processing and excellent customer interactions, plus promotes product upselling.
As a vital member of the Customer Care team, you'll report to the Customer Care Manager and be responsible for efficiently resolving customer inquiries while maintaining high records of transactions. Ariva prioritizes employee growth and offers a welcoming workplace culture.
Key Responsibilities:
• Ensure accuracy in processing customer orders
• Address and resolve issues related to customer orders
• Keep detailed records of customer interactions
• Exhibit exemplary telephone etiquette
• Stay updated on product knowledge and company policies
Requirements:
• Ideally 1-2 years in a customer service capacity
• Strong command of both English and French
• Detail-oriented and problem-solving skills necessary
• Intermediate profici...