Asia Claims Transformation Head

The opportunity

The successful candidate will be responsible for driving improvement of claims KPI and management of claims to execute solutions to reduce Fraud, Waste and Abuse and improve portfolio and customer experience. S/he will be responsible for collaborating with regional & country stakeholders to review claims automatic adjudication solutions, work with data analytics team to control Fraud, Waste and Abuse as well as developing control measures to manage TPA partnership to drive a competitive advantage for Manulife.

Collaboration across the various functions of operations, pricing, risk, proposition marketing, advanced analytics, health and distribution will be key in forming the approach. This role will require frequent interfacing with country level COOs and functional executives and getting “on the ground” to better assess and drive success.

Responsibilities