Asia Operations Transformation Lead — AI & Digitalization

An innovative technology firm in Malaysia is seeking a Manager of Operations Transformation to lead key AI and digitization transformation programs for contact centre and claims operations. The ideal candidate will have over 7 years of experience in service operations, with expertise in program management and change leadership. Responsibilities include designing operational frameworks, collaborating with cross-functional teams, and ensuring alignment with evolving regulations. This role requires fluency in English and a willingness to travel across Asia as needed.
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