Assent Senior Technical Support Expert

Join Assent as a Senior Technical Support Expert, specializing in customer escalation management. This position leverages deep technical abilities and advanced troubleshooting in support of complex issues.
You will act as the primary escalation point for critical customer concerns, fostering collaboration with Product and Engineering teams. The ideal candidate will possess strong analytical skills, experience with AI-driven solutions, and exemplary communication to meet customer needs effectively.
Key Responsibilities:
• Resolve high-priority technical escalations efficiently
• Review application code to troubleshoot effectively
• Collaborate on product findings and improvements
• Provide mentorship and enhance capabilities of less experienced team members
• Analyze support data to identify automation opportunities
Requirements:
• Bachelor’s degree in relevant technical field
• Minimum of 5-7 years in technical support environments
• Proven experience w...