Assist Support Customer Agent

We are seeking a highly organized and detail-orientated Assist Support Customer Agent to oversee and monitor daily reports, case management processes, customer escalations, and data accuracy across key departments and partner service providers. This role requires strong analytical capabilities, process ownership, and effective communication across teams to ensure operational excellence and service level adherence in a high pressure environment.

Location: Bryanston, Sandton

Key Responsibilities:

Customer Service Monitoring

• Emergency Assist case management and intervention (Live and pre-booked cases)
• Monitor and manage Complaints and Customer Care inboxes.
• Track and follow up on complaints and feedback resolutions.
• Escalate complaints and update tracking and complaints sheets.
• Conduct courtesy calls.

Case Management & Administration

• Check and reconcile Accident Reports. <...