Assistance Coordinator

**Job Description**:
**Position Purpose and Description**
Deliver personalized service and support to clients; assumes a proactive approach to delivering exceptional support and service to coordinate travel and medical assistance services. Identifies and resolves Client’s policy questions, concerns or complaints with a sense of urgency in order to ensure customer satisfaction.
**Expected Outcomes & Actions**
Some of the main daily duties and responsibilities are, but not limited to:
2. Documentation of all calls or communications in the members record
3. Confirmation of benefits and eligibility information to members
4. Ensure that providers send claims to GEM for processing and/or payment and that only the correct amounts are collected from the patient (deductible, co-payments, etc.) Assignment of benefits
5. Provide referrals to in network providers to all members, clients and sometime other providers, confirmation of participation of a specific provider in th...