Assistant Boutique Manager

Company Overview
Founded in **** as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
Responsibilities
Assist the Boutique Director in the day‐to‐day store operations.
Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines.
Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
Address and resolve customer issues and complaints to enhance customer satisfaction.
Demonstrate key product/service features and link them to customer challenges to drive sales.
Provide advanced product/service information and respond to complex customer inquiries.