assistant branch manager at bayan baru

About the role

Join the exciting team at SAMURAI YAKINIKU' as an ASSISTANT BRANCH MANAGER at our Bayan Baru, Penang location. In this full-time role, you will play a crucial part in leading and managing the day-to-day operations of our branch, ensuring exceptional customer service and driving the continued growth and success of our business.

What you'll be doing

• Assist in ensuring smooth daily outlet operations, including customer service, premises cleanliness, food quality, customer complaint handling, and monitoring feedback on social media platforms.
• Support the recruitment and onboarding of new employees, including compliance with requirements such as typhoid vaccination, Food Handling Course certification, bank account setup, and EPF (KWSP) registration.
• Monitor staff performance and discipline, ensuring full compliance with company Standard Operating Procedures (SOPs).
• Prepare, coordinate, and update staff work schedules and...