Assistant Conference & Banqueting Manager, Crowne Plaza Changi Airport

As Assistant Conference & Banqueting Manager, you’ll manage the Banquet operations to obtain maximum profit and maximum guest satisfaction. You’ll ensure that team members focuses on delivery excellent service to customers and are under effective supervision – motivating and encouraging team members.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

+ Conduct on-the-job training and ensure that team members attend as scheduled
+ Communicate regularly with team members and build good relations
+ Planning of duty roster and staffing needs for banquet events
+ Coordinate day to day operations for Banquet to maximize profit and achieve maximum guest satisfaction
+ Greet function organizers on arrival and ensure that their requests are dealt with
+ Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
+ Monitor standards of guest facilities and work with Engine...