Assistant Contact Center Manager Career

Take the next step as an Assistant Call Centre Manager at AllianceOne in Toronto! This role emphasizes team development and operational efficiency while enhancing client satisfaction.
As an Assistant Contact Center Manager, you will be integral to the program’s success, focusing on supervising and developing your team of Supervisors. You will ensure high-quality performance and adherence to policies, while also strategically collaborating across departments to maintain service levels. This challenging yet rewarding position empowers you to create a positive work environment and achieve company goals.
Key Responsibilities:
• Lead by example to motivate team members
• Ensure compliance with operational standards
• Analyze data to drive performance improvements
• Support management in daily call center functions
• Conduct performance evaluations and coaching
Requirements:
• 2+ years of relevant leadership experience
• Familiarity with call center operations