Assistant CS Manager

We are looking for an Assistant Customer Service (CS) Manager to oversee daily operations, ensuring that client needs are met efficiently while maintaining strong communication with all stakeholders. In this role, you will manage order accuracy, evaluate agent performance, resolve escalated issues, and drive continuous improvement initiatives. You will also be responsible for optimizing local call center costs, monitoring team overtime, and conducting disciplinary actions when necessary. The ideal candidate has a background in logistics or related industries, with strong leadership skills and a proven ability to mentor and develop a high-performing CS team.

What You Will Deliver